During this one year programme, you will focus largely on three main areas. Front office and accommodation studies will help you understand how customer requirements are met and exceeded in a range of hotel and accommodation businesses – everything from booking to departure. Alongside this, you will learn how to provide a high level of professional food and drink service, barista, wine service and cocktail making – putting the WOW factor into hospitality. Finally, you will extend your skills by investigating the tourist industry locally and regionally – finding out about all the wonderful attractions we have on our doorstep and all the factors that will make sure tourists have an amazing experience. All this will be done while you embed the best of workplace skills – everything employers expect to see in the workforce of the future.