This programme includes the following Mandatory units.
- Understanding How a Retail Business Maintains Health and Safety on its Premises
- Understanding Customer Service in the Retail Sector
- Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
- Understanding the Retail Selling Process
And a choice from a wide range of optional units:
- Under-age Sales Prevention for Retail and Licensed Premises
- Understanding Retail Consumer Law
- Understanding How the Effectiveness of Store Operations Can be Improved
- Understanding Visual Merchandising for Retail
- Understanding Security and Loss Prevention in a Retail Business
- Understanding the Control, Receipt and Storage of Stock in a Retail Business
- Understand the Handling of Customer Payments in a Retail Business
- Understanding Environmental Sustainability in the Retail Sector