Content covered includes:

• Hardware: Identifying CPU types, RAM, storage, and peripheral connections.
• Operating Systems: Understanding the basics of Windows, macOS, Linux, and mobile OS (Android/iOS).
• Software Management: Learning how to install, update, and manage applications and drivers.
• IP Addressing: Understanding the difference between IPv4 and IPv6, and how DHCP assigns addresses.
• Connectivity Types: Differentiating between Wi-Fi standards, Ethernet, and cellular data.
• Networking Hardware: Identifying the roles of routers, switches, and access points.
• Threat Awareness: Recognising malware, phishing, and social engineering tactics.
• The Troubleshooting Process: Following a logical path.
• Customer Service: Focus on soft skills required for interacting with customers.

Documentation: The importance of keeping logs and using ticketing systems to track issues.