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The course focuses on the importance of communicating with customers and creating positive initial impressions. It will also introduce you to different types of customer complaints and problems. It will provide you with knowledge and understanding of the retail sector. It will introduce you to the supply chain and different types of retail outlets and occupations found within the sector. You wi...

The OCN NI Level 2 Certificate and Diploma in Retail Knowledge qualifications are designed to develop the knowledge of those who are working or wish to work in the retail sector